proactively mitigate their risk
Over the span of more than three decades, our team of seasoned insurance and restoration professionals aided in the aftermath of numerous natural disasters, both in the U.S. and abroad. Throughout these experiences, we witnessed the profound impact such events had on businesses, properties, and the everyday lives of those we had the privilege to serve.
A recurring theme became apparent: many struggled to achieve full recovery primarily due to insufficient pre-planning preparation, limited insurance coverages, and the placement of trust within inadequate recovery partners. Recognizing the urgent need to provide real solutions to these adversities, we took action. Leveraging strong leadership, extensive experience, and profound knowledge, the RAMP Program was conceptualized and launched in 2016.
The ever-worsening insurance crisis, characterized by skyrocketing premiums, reduced coverage, and limited consumer options, is like a perfect storm headed for disaster. Whether it’s the escalating frequency of natural disasters, the complexities of increasing litigation, fraudulent activities, the rise in reinsurance costs, or aging infrastructures, each factor exacerbates an already volatile market. The insurance industry is at a critical juncture, and without substantive changes, the system risks becoming increasingly inaccessible for the average consumer.
Moreover, the shift from a more straightforward, collaborative approach to claim settlements to what is now termed “The Broken System” signals an urgent need for reform. Gone are the days when staff adjusters would work closely with policyholders to settle claims fairly and promptly. Today, the system is a labyrinth of third-party administrators, outsourced adjusting firms, building consultants, public adjusters, and lawyers. The result? An unsustainable system plagued by inefficiencies, mistrust, and an escalating cost structure. Failure to adapt will lead to insurance becoming an unaffordable luxury rather than a reliable safeguard.
THE INSURANCE CRISIS
- Natural Disasters: Certain regions, like California with its wildfires or frequent flooding, such as parts of the Midwest and Coastal states with hurricanes, have faced rising insurance premiums due to recurrent natural disasters. These events make insurance less accessible and more expensive for policyholders in high-risk areas.
- Rising Litigation Costs: The U.S. has seen an increasing trend in property claims litigation. This increased litigation has resulted in higher legal fees and settlements for insurance companies, passing on the cost to consumers through higher premiums.
- Fraud: Insurance fraud, directly and indirectly, impacts policyholders and the overall health of the insurance industry. While property insurance fraud might seem like a crime that only affects carriers, its repercussions are always directly passed on to consumers through higher premiums, reduced coverages, and a more challenging claims process.
- Reinsurance Costs: Global events and large-scale disasters affect the reinsurance market, which impacts primary insurance carriers and their pricing strategies.
- Aging Infrastructures: Many homes and buildings, especially in coastal areas, are older and not built to current codes, making them more susceptible to storm damage. These property conditions increase the risk for carriers, thus resulting in higher premiums and reduced coverage for consumers.
- Limited Competition: Due to the heightened risks and the challenges mentioned above, in Florida, several national insurance carriers have limited their exposure or pulled out of the state altogether. The reduction of carriers has reduced competition and left much of the market to smaller, regional-specific insurers.
THE BROKEN SYSTEM
The era when policyholders wholeheartedly trusted their insurance companies to have their back following a loss seems like a distant memory. Once upon a time, there was no need to bring building consultants, public adjusters, or lawyers to navigate property insurance claims. Back then, staff adjusters collaborated directly with the policyholder and their contractors, defining the scope of work and agreeing on repair costs to settle claims.
Today, the role of staff adjusters has dramatically diminished. Insurance companies have shifted from employing in-house adjusters to outsourcing claims handling to third-party firms. When a new claim surfaces, the insurer usually brings in a Third-Party Administrator (TPA), who engages a third-party adjusting firm. This firm then enlists the services of a building consultant, all to represent the interest of the insurance carrier.
Meanwhile, the policyholder contracts a repair professional and often feels compelled to appoint a public adjuster or lawyer to represent their claim. We refer to this convoluted approach as “The Broken System.” From the outset, representatives from the adjusting firm and the building consultant often find themselves at odds with the contractor, public adjuster, or attorney. This dynamic frequently escalates the claim process and often pushes the claim toward appraisal, arbitration, or litigation to settle.
Who bears the brunt of this convoluted process? Undoubtedly, it’s the insurance carrier and the policyholder. While TPAs, adjusting firms, building consultants, contractors, public adjusters, and attorneys receive their respective fees, the insurance carrier shoulders the extensive additional costs to settle the claim. Moreover, the policyholder faces the inconvenience of their property being unusable for prolonged periods, sparking potential conflicts among residents while accumulating substantial out-of-pocket costs.
- Underwriting: The RAMP Program thoroughly assesses existing property conditions, equipping insurance underwriters with the insights they need to evaluate risks and appropriately set premium pricing.
- Preparedness Planning: The program’s cutting-edge technology, such as infrared and UVA LiDar, allows for real-time property assessments. With comprehensive disaster plans tailored to individual property vulnerabilities, RAMP prepares its members for specific disasters like hurricanes and overlooked risks such as fires or burst pipes. This meticulous preparation lowers the risk profile of properties, resulting in more affordable premiums.
- Controlling Litigation Costs: By thoroughly documenting properties and claims, RAMP reduces ambiguities that often lead to legal disputes. The precise, scientific approach to assessment and documentation means that the carriers and the policyholders can have more confidence in the claims process, thus lowering the chance of arbitration or litigation.
- Combating Fraud: The rigorous vetting process for vendors and contractors minimizes the risk of fraudulent activities that escalate insurance costs for everyone. Accurate documentation ensures that claims are substantiated, reducing opportunities for fraud.
- Mitigating Reinsurance Costs: A well-prepared and documented property is a lower risk in the eyes of both primary insurance providers and reinsurers. This lower risk can lead to better terms in the reinsurance market, thus potentially reducing premiums.
- Accounting for Aging Infrastructures: RAMP’s comprehensive assessments can help identify issues with older properties, enabling property owners to make necessary improvements, thereby reducing risk while lowering associated premium costs.
- Encouraging Market Competition: By mitigating risks and improving the claim process, RAMP makes it more appealing for insurers to do business in high-risk areas like Florida, thus encouraging competition and lowering premiums
Fixing the Broken System
- Streamlined Claims Management: Gone are the days when policyholders had to navigate the complexities of claims management through 3rd party firms. RAMP simplifies this by providing a unified, transparent platform for managing all claims restoring faith between carriers and policy holders.
- Transparency and Efficiency: Advanced technologies ensure real-time, transparent communication about the scope and project cost, which means fewer disputes and faster settlements.
- Vendor Accountability: Through the RAMP vendor program, all service providers are pre-vetted, ensuring that they have the necessary expertise and resources, which accelerates the recovery process and provides quality work.
- Rapid Recovery: From the initial damage assessment to project completion, RAMP ensures a quicker return to normalcy by effectively managing all aspects of the claims process.
WHO WE ARE:
WHAT WE DO:
We unite insureds, carriers and contractors by creating, managing, and maintaining all essential documentation throughout the insurance process. Through secure platforms and cutting-edge technologies, RAMP prepares its members to respond, manage and recover from any loss; it provides carriers with unparalleled underwriting and claims management documentation that guarantees fair and reasonable claim settlements; and it ensures contractors fair and timely compensation for the services they perform.
HOW WE DO IT:
At RAMP, engineering and building science principles are the foundation of our property assessments and documentation. Leveraging advanced technologies such as infrared, 3-D photogrammetry, UVA LiDar, and 360 mapping, our team of highly skilled technicians, engineers, pilots, and building scientists collaborate to thoroughly investigate, analyze, and precisely document real-time property conditions.
Rick Collins serves as the Principal of the RAMP Program, overseeing all executive functions, including team development, talent acquisition, and strategic planning. Additionally, Rick is at the forefront in business expansion efforts, including investments and new initiatives, while ensuring high client satisfaction and retention. With over 35 years of experience in large-loss insurance restoration projects and claims management services, Rick provides the RAMP Program leadership and expertise in executive governance, forward-thinking strategy, and innovative solutions.
As a Partner at the RAMP Program, Tim oversees the day-to-day operations, ensuring operational excellence and alignment with the company’s culture and vision. Tim comes with an impressive array of experience spanning over two decades, both domestically and internationally, and across varied sectors of claims management, professional services, and consulting. Before joining the RAMP Program, Tim was an Executive General Adjuster (EGA) for multiple insurance carriers and adjusting firms. Equipped with this diverse array of experiences and qualifications, Tim is well-suited to guide the RAMP Program to unparalleled operational success.
Martin serves as a Partner at the RAMP Program and is at the helm of the company’s tech development and information management systems. He maximizes economies of scale and bolsters client support through cutting-edge solutions. Martin possesses a unique ability to translate complex technological strategies into client-friendly tools. Adding another dimension to his role, Martin is also a Military veteran. This background infuses his corporate leadership with discipline, strategic depth, and a no-nonsense approach to problem-solving, making him an invaluable asset to the RAMP Program.
Our vision is to lead a revolution within the Property and Casualty industry by completely transforming the current “Broken System.” We see a new era on the horizon where insurance carriers conduct business free of fraud and litigation, allowing their products to become more accessible, affordable, and maintainable for consumers.
By Making Complexity Simple, the RAMP Program is committed to unifying insurance carriers, insureds, and contractors by implementing proprietary practices and technologies that eliminate fraud, appraisal, and litigation. Driving positive change, RAMP empowers members and partners with tools and support to minimize risk, build resilience, and achieve lasting success.
Integrity: We uphold the highest ethical standards in all our actions, ensuring honesty, and accountability.
Transparency: We believe open and clear communication promotes reliability and trust.
Excellence: We strive for excellence in all aspects of our work, delivering exceptional service, innovative solutions, and continuous improvement.
Collaboration: We foster a culture of collaboration, promoting teamwork, open communication, and partnership to achieve shared goals and drive success.
Customer Focus: We put our members and partners at the forefront of everything we do, tailoring our services to exceed all expectations.
Innovation: We embrace innovation and seek new ideas, technologies, and approaches to drive positive change for our members and partners.
Respect: We treat everyone respectfully, valuing diversity, equity, and inclusion in all interactions with our members, partners, employees, and the community.
Social Responsibility: We recognize our responsibility to contribute positively to society, actively engage in sustainable practices, and support initiatives that benefit our community.
DIVERSITY, EQUITY & INCLUSION
We believe that Diversity, Equity, and Inclusion (DEI) are not just buzzwords but fundamental values that shape our organization and guide our actions. We are committed to fostering a diverse, equitable, and inclusive environment where everyone feels valued, respected, and empowered to contribute their unique perspectives and experiences.
We recognize that diversity encompasses a broad range of dimensions, including but not limited to race, ethnicity, gender, age, sexual orientation, disability, and socioeconomic background. We embrace and celebrate this diversity as a source of strength, innovation, and creativity within our organization.
We promote equity by actively challenging biases, systemic barriers, and unfair practices. We strive to provide equal opportunities for growth, advancement, and success to all individuals within our organization, regardless of their background or identity.
Inclusion is at the core of our culture, as we foster an environment where everyone feels a sense of belonging and can thrive. We value open dialogue, collaboration, and active listening, creating spaces where diverse perspectives are welcomed.
We commit to continuously educating ourselves, challenging biases, and promoting awareness and understanding of DEI issues. We aim to cultivate a culture that embraces DEI as a fundamental aspect of who we are and how we operate.